Customer Experience Agent Reservations

The role

As a Customer Experience Agent Reservations, you are the face of The Kontiki & Bon Bini Seaside Resort and play a key role in creating an unforgettable experience. You are the voice and face behind the reservations of The Kontiki and Bon Bini Resort. Together with your colleagues, you create an exceptional guest experience and deliver service at the highest level. Even before guests pack their bags, you’ve already made them smile.

Are you ready to set the standard for luxury hospitality? Then we want you on our team!

Where will you be working?

As a Customer Experience Agent Reservations, you will be working at The Kontiki Beach Resort. An organization where everyone contributes with their unique qualities, working together as a team to exceed our guests’ expectations.

At The Kontiki, we have an important vision: We believe in one-of-a-kind resorts worth exploring. We pursue this vision by applying our mission in our daily work and guest interactions: by creating easy, vibrant, and excellent experiences.

In this role, you will report directly to the Revenue Manager.

What will you do?

The Customer Experience Agent Reservations is responsible for:

Handling, processing, and confirming reservations, including group bookings
Answering questions via email and phone, always with a smile
Advising guests on rates, availability, and facilities
Resolving issues effortlessly
Actively selling additional products and services (upselling)
Managing and updating the hotel reservation system
Checking and keeping information up to date across all channels
Monitoring hotel occupancy and managing allotments
Performing accurate checks in preparation for arrivals

What do you bring?

We are looking for a driven professional who is guest-focused and always strives to exceed expectations. You are innovative, bring fresh ideas, and continuously look for ways to improve service. With an entrepreneurial mindset, you proactively seize opportunities and work independently while remaining results-driven.

You also bring:

Minimum MBO level of education and thinking
Flexibility in availability
Good command of Dutch and English, both spoken and written (Spanish is a plus!)
Strong communication skills and a professional appearance
A hands-on mentality, even during peak moments
A passion for hospitality and creating unforgettable guest experiences

Why work at The Kontiki?

You will work at one of the most iconic beach resorts in Curaçao
You will be part of a dynamic work environment
Competitive salary and attractive benefits
Opportunities to grow and develop your hotel reservations career

Interested?

Send your CV and motivation letter to jobs@thekontiki.com and who knows, you might become our new colleague!